PRIVACY POLICY (PIPEDA-COMPLIANT VERSION)
Effective Date: November 2025
Bretzel Traditional German Treats Ltd. (“Bretzel”, “we”, “us”, “our”)
This Privacy Policy describes how we collect, use, disclose, and protect personal information.
We follow the principles set out in the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or providing personal information to us, you agree to the terms of this Policy.
1. Accountability
We are responsible for personal information under our control.
We have designated personnel who oversee privacy compliance and inquiries.
Contact information is provided at the end of this Policy.
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order and transaction details
- Account information (if you create an account)
- Information submitted through forms or inquiries
- Technical information such as IP address, browser type, device information, and pages visited
- Cookie and tracking data
We do not collect more information than is reasonably necessary for the identified purposes.
Loyalty and Rewards Program (called Breadcrumbs):
If you participate in our points or rewards program, we collect information such as your account details, points balance, earned rewards, and purchase history in order to operate the program. This information is used only to provide and manage the rewards program and is not shared with third parties except service providers that assist in operating the program.
We collect personal information:
- When you place an order
- When you contact us
- When you join our mailing list
- When you create an account
- When you complete forms, surveys, or requests
- When you browse our website (via cookies and analytics tools)
We use personal information to:
- Provide products, services, and customer support
- Process payments and fulfill orders
- Communicate with you
- Improve website performance and user experience
- Conduct internal business operations
- Send marketing communications (only with your consent)
- Maintain security and prevent fraud
- Comply with legal obligations
- To operate and maintain our customer loyalty and rewards program.
4. Consent
We obtain consent before collecting, using, or disclosing personal information unless exempted by law.
Consent may be:
- Express (e.g., checking a box, completing a form)
- Implied (e.g., providing information to complete an order)
You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Limiting Collection
We collect only the information necessary for the identified purposes and do so using fair and lawful means.
6. Limiting Use, Disclosure, and Retention
We use or disclose personal information only for the purposes identified in this Policy or as required by law.
We may disclose personal information:
- To service providers involved in payment processing, order fulfillment, analytics, or communications
- To comply with laws, regulations, or legal processes
- To protect our legal rights, operations, or users
- In connection with a business transfer or corporate transaction
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
7. Accuracy
We take reasonable steps to ensure personal information is accurate, complete, and up to date for its intended use.
You may request corrections at any time.
8. Safeguards
We use appropriate physical, administrative, and technical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
Examples include:
- Secure servers
- Encryption where appropriate
- Access controls and limited employee access
- Monitoring for unauthorized access
9. Openness
We make information about our privacy practices available upon request.
This Policy explains what data we collect, how it is used, and how you may exercise your rights.
Upon request, we will inform you whether we hold personal information about you and provide access to that information, subject to legal restrictions.
You may request:
- Access to your information
- Corrections
- Deletion (where permitted)
- Withdrawal from marketing communications
We respond to access requests within a reasonable period.
11. Cookies and Tracking Technologies
We may use cookies and similar technologies for:
- Website functionality
- Security
- Analytics
- Preferences
You may disable cookies in your browser settings, though certain features may not function properly.
12. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
13. International Transfers
Some service providers may store or process personal information outside of Canada.
In these cases, the information may be subject to foreign laws and accessible to government authorities in those jurisdictions.
14. Updates to This Policy
We may update this Privacy Policy periodically.
The revised version will be posted on our website with an updated effective date.
If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, contact us at:
policy@bretzel.ca
Bretzel Traditional German Treats Ltd.
Victoria, BC, Canada
