PRIVACY POLICY

Effective Date: November 2025

Bretzel Traditional German Treats Ltd. (“Bretzel”, “we”, “us”, “our”) respects your privacy and understands that personal information is important and sensitive.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with us.

We follow the principles set out in the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

1. Accountability

We are responsible for personal information under our control and have designated personnel responsible for privacy compliance and inquiries.

If you have questions about this Privacy Policy or your personal information, please contact us using the information at the end of this Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Billing and delivery addresses
Order and transaction details
Account information (if you create an account)
Information submitted through forms, inquiries, surveys, or customer service requests
Technical information such as IP address, browser type, device information, and pages visited
Cookie and tracking data

We collect only the information reasonably necessary for the identified purposes described in this Policy.

Loyalty and Rewards Program (“Breadcrumbs”)

If you participate in our rewards or loyalty program, we may collect information such as:

Account details
Points balances
Rewards earned
Purchase history related to the program

This information is used solely for operating and managing the rewards program and is not sold to third parties.

3. How and Why We Collect Personal Information

We may collect personal information when:

You place an order
You contact us
You join our mailing list
You create an account
You complete forms or surveys
You browse our website
You participate in promotions or special offers

We may use personal information to:

Process orders and payments
Provide customer support
Communicate with you
Improve website functionality and customer experience
Operate our business
Maintain security and prevent fraud
Send marketing communications (only with consent)
Operate and maintain our loyalty and rewards programs
Comply with legal obligations

We obtain consent before collecting, using, or disclosing personal information unless otherwise permitted or required by law.

Consent may be:

Express (for example, checking a consent box)
Implied (for example, providing information necessary to complete an order)

You may withdraw consent at any time, subject to legal or contractual restrictions.

You may also unsubscribe from marketing communications at any time using the unsubscribe link included in emails.

5. Limiting Collection

We collect only the personal information necessary for the purposes identified in this Policy and do so using fair and lawful means.

6. Limiting Use, Disclosure, and Retention

We use and disclose personal information only for the purposes identified in this Policy or as required by law.

We may share information with trusted third-party service providers involved in:

Payment processing
Website hosting
Email communications
Analytics
Order fulfillment
Security and fraud prevention

Payment transactions may be processed through trusted third-party providers such as Square, Apple Pay, and Google Pay. Bretzel does not store complete payment card information on its own servers.

Marketing and transactional emails may be processed through Brevo or similar communication service providers.

Some service providers may store or process information outside of Canada, including the United States. In those cases, information may be subject to foreign laws and accessible to government authorities in those jurisdictions.

We may also disclose personal information:

To comply with legal obligations
To respond to lawful requests or legal processes
To protect our legal rights or operations
In connection with a business transfer, merger, or sale

We retain personal information only as long as reasonably necessary for business or legal purposes.

7. Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up to date for its intended use.

You may request corrections to your information at any time.

8. Safeguards

We use physical, administrative, and technical safeguards appropriate to the sensitivity of the information to help protect personal information against unauthorized access, disclosure, misuse, or loss.

Examples may include:

Secure servers
Access controls
Limited employee access
Security monitoring
Encryption where appropriate

If you choose to use social login features, we may receive limited public profile information from the social network provider, such as:

Name
Email address
Profile image
Unique account identifier

This information is used solely to create and manage your account on our website.

9. Cookies and Tracking Technologies

We have to differentiate cookies.

Cookies in a bakery are delicious and yummy — or as we would say, absolutely necessary daily.

Cookies used on our website unfortunately are not edible, but they help provide a smooth and functional browsing experience.

Like many websites, Bretzel may use cookies and similar technologies for:

Website functionality
Security
Analytics
User preferences
Shopping cart functionality

You may disable cookies through your browser settings; however, certain parts of the website may not function properly if cookies are disabled.

Our website may use temporary cookies to remember preferences, popup notifications, or shopping cart sessions. These cookies are generally not used to directly identify individuals.

10. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Access to Personal Information

Upon request, we will inform you whether we hold personal information about you and provide access to that information, subject to legal restrictions.

You may request:

Access to your information
Corrections
Withdrawal of consent
Removal from marketing communications
Deletion where permitted by law

We respond to requests within a reasonable timeframe.

12. International Transfers

Some service providers may process or store personal information outside Canada.

In such cases, personal information may be subject to the laws of those jurisdictions.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on our website with an updated effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

policy@bretzel.ca

Bretzel Traditional German Treats Ltd.
Victoria, British Columbia, Canada

Additional Information

Bretzel currently offers ~~local delivery~~ and pickup services only within selected areas of British Columbia, Canada.

Links to third-party websites may appear on our website for informational or convenience purposes. Bretzel is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any external sites they visit.